Sr.No.

Code

What is included

Price

1

PL-1 (Incident Base Support)

Fixed Price for Pre-Defined problems

US$100 per support incident

2

PL-2 (monthly support)

A dedicated skilled resource will provide service to you for following activities.

• Integrating computer into your network using the desktop and server management tool of your choice like CA DSM / Symantec Altiris
• Installing and configuring MS SQL Server, MS Exchange Server and similar  applications on Windows 2003/2008 servers
• Configuring Terminal Services of Windows 2003/2008 Server
• Installing and Configuring Citrix’s Presentation server 4.0/4.5/XenApp Server
• Checking and Monitoring Backup of Data using CA’s Arc serve or the backup software you are using
• Day-to-Day server management like user creation/disabling user account etc.

US$1500 per man month

3

PL -3 (Annual Support)

A dedicated skilled resource will provide service to you for all the activities mentioned in plan number PL-2

US$12000 Per Annum (over 30% savings Per Man Month)

4

PL-4 (Project Based Support)

Fixed Price for specified projects